News — customer service
We're So Lucky
customer service ray holes ray holes leather care ray holes saddle company
Other kids had tree houses and forts. My favorite childhood hangout was my grandfather’s saddle shop: Ray Holes Saddle Company in Grangeville, Idaho. Surrounded by the pungent aroma of leather and the rhythmic “Tap, tap-tap, tap” of Grandpa’s leather carving tools; I got my first lessons in customer service and appreciation. Our customers liked to hang out at Grandpa’s workbench too. These ranch families and cowboys were always welcome in the saddle shop. Poised at my grandfather’s shoulder, I soaked up conversations about the pressure and uncertainty of the cattle business. Farmers and ranchers are used to hard times. Unpredictable...